Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at information@kingstreetorchard.com. Please note that returns will need to be sent to the following address: 1752 E. Lugonia Ave Ste 117 PMB 505 Redlands, CA 92374

If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items to send to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at information@kingstreetorchard.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International
We do not do business internationally. Our domestic business includes all of the United States of America. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If a refund is approved, a refund is made to your original payment method within 10 business days.

It can take up to ten business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, contact us at information@kingstreetorchard.com.

We want you to be happy, so we offer you a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at information@kingstreetorchard.com. Please note that returns will need to be sent to the following address: 1752 E. Lugonia Ave Ste 117 PMB 505 Redlands, CA 92374

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at information@kingstreetorchard.com.